IT Support Bot

IT Support Bot is an MDS AI agent designed to help employees with technical issues and IT requests. It provides instant troubleshooting guidance, handles common IT tasks, and escalates complex issues to the IT team through a Teams-based interface.

Main capabilities

• Troubleshoot common software and hardware issues
• Guide password resets and account lockouts
• Assist with software installation and updates
• Provide network connectivity troubleshooting
• Help with printer and device configuration
• Create and track IT support tickets
• Provide security best practices guidance

Status

Coming Q3 2026. Currently in planning phase.

How it works

The IT Support Bot integrates with existing IT service management tools and can perform automated diagnostics on user devices. It uses knowledge base articles and previous ticket resolutions to provide accurate, step-by-step troubleshooting guidance.

Expected benefits

• Reduce IT team workload for routine support requests
• Provide immediate assistance outside business hours
• Improve first-call resolution rates
• Standardize troubleshooting procedures
• Faster resolution times for common issues